Social Networks & Crisis Management Training

RQA Training aims to provide high quality, excellent value, and relevant courses to meet our clients' business needs. RQA Training courses consistently exceed our clients' expectations.

Course Overview

• Introduction and objective setting

• Overview of the rapid growth and influence of social networks

• The similarities and differences of social media compared with traditional channels like internet, radio, TV etc

• Assessing the risk of social networks fuelling a crisis

• Case studies

• The opportunities and threats of social media in managing a crisis

• Interactive exercise

• Evaluating whether you are getting your message across- and whether it is the right message?

• Building social networks into your crisis plans
  
  

Who should attend?

• Members of your crisis team, including directors and senior managers representing Technical / Operations / H&S / Distribution / Regulatory relationship management / Customer relationship management / Communications & Media management

• From 4 – 12 delegates per course
  
  

Benefits to your organisation

• Ensuring your organisation has an overview of the rapid growth and influence of social networks

• Building this into your crisis plans
  
  

Course Duration

• 1 day (7 hours)

• 
  This course is normally delivered on-site and 'in-house'
  Each course is tailored to meet the specific requirements of the company.