Recall Simulation (Food & Non-Food)

RQA Training aims to provide high quality, excellent value, and relevant courses to meet our clients’ business needs. RQA Training courses consistently exceed our clients’ expectations.

Course Overview

• RQA consultants call your company as consumers with complaints

• Recall Team Leader & Recall Team involvement

• Additional calls will be made by the RQA consultants acting as consumers, retailers, government authorities or media

• A range of "injects" are provided to the team to escalate the seriousness of the issue

• Recall Team will have to manage the crisis according to internal procedures.

Note:
All communications kept internally – no contact with outside parties is made

Summary & Feedback:
A full report on the exercise is prepared, including recommendations for improving your procedures

Who should attend?

• Your recall team or their deputies, including Directors & Senior Managers representing

• Technical/ Quality/Production/Distribution/Marketing/Sales/Finance/ Insurance/Communications/PR
  
  

Benefits to your organisation

• To ensure compliance with the Management of incidents requirements of BRC (Clauses 3.11.1 – 3.11.7)

• Provide a "real" challenge to your team and procedures outside a truly real incident
  
  

Course Duration

• 1 day (7 hours)
  
  

Further Information
The simulation can be customised to different levels including:

• Basic simulation with high level of coaching from consultant

• Standard simulation – minimum coaching

• Advanced simulation – no coaching and multiple escalations and challenges

• Multi-national simulation – Consultants are based in two locations, e.g. Europe & USA & the scenario reflects an international recall

• As an extra, full media interviews with professional journalists can be included. These can be "down the line" (telephone) or filmed with cameraman at "factory gate" or "studio".
  
  This course is normally delivered on-site and 'in-house'.